What a day!! Today was so slow. There were hardly any customers needing personal bankers today. I only opened one checking account!! I did get two credit cards though, so the day wasn't too bad. But I was so bored. I checked my work and personal email about 100 times. (Yes, I am allowed to check my personal email. I am very lucky that way.) I was happy to even get spam mail so I could delete it for something to do. 'Tis the season for people to be Christmas shopping...
Anyway, we had a rather clever visitor today. We must have upset someone fairly recently who decided to get even. We usually just get yelled at or threatened. (Most of the threats are just customers who says they will close their account if you don't do what they want. 99% of those people should close their accounts.) But today, our visitor, possibly a customer, did something rather unusual. They shut off our water. That's right, no water. No water fountain, no hand washing, and no visits to the little banker's room.
It happened fairly close to opening time. We had water one minute, and the next, we didn't. We hadn't even had a customer inside to yell at us yet. Maybe it was someone who went through the drive through, or who was upset over the weekend. Who knows? Anyway, we didn't know what was going on, so we called the company that fixes everything for us, and they sent out our two regular techs.
They made it to the bank about half-way through the day, and walked all around, inside and out, trying to find our problem. When they walked in, they realized we had another issue. None of us had turned on the heater. We were all cold, and we all thought the heat had been turned on, but none of us realized we weren't hearing, smelling, or feeling any heat (we must've been delirious from dehydration...). So they turned on the heater, and we quickly felt much better. Then they called the City of Lewisville to make sure the city hadn't cut off our water for some reason. They hadn't. Apparently our bank pays its bills, which is good for us, but it didn't explain why we didn't have water.
The lady from the city asked our two techs to walk to our neighboring businesses to see if they had lost water, or if we were an isolated problem. Everyone had water except us. (Which was good, because I was starting to need the little banker's room. My assistant manager had had a giant coke for breakfast, so she was very relieved when it was time for her lunch break and she could visit a neighbor's facilities.) Our techs walked around our banking center one more time, and noticed the valve or pipe or whatever it is that controls our water supply had been turned off. All they had to do was turn it back on. We felt so silly. But now we have the mystery of the Banking Center Water Stopper. We don't know who he/she is, or why they would do such a thing. We joked we must've upset a rather clever customer, but we don't know if this is true. We even joked that it was a particular customer who comes in every day just to harass us. We have taken to giving him a hard time back, so he will take a hint and do business elsewhere. Even my managers no longer speak to him. He doesn't speak enough English to cuss us out or threaten us in a language we can understand, so we can't kick him out... yet... But he is our scapegoat for everything that goes wrong. If the fax machine breaks, or something goes missing, or the water gets turned off, we say, "Oh Mr. So-and-so did it."
We were very grateful to our rescuers, who gave us back our water. We will just have to watch and see if anything else odd goes wrong...
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